Getting the small things right… July 15th, 2008 by Hang
I despair that, even over a decade into developing for the web, so many companies still get the obvious, basic small things completely and utterly wrong. Here’s a tip for any aspiring web developers: Make it as easy as possible for me to give you money. When I want to pay you for your product, don’t make me fill in another damn registration form and send me an email confirmation before I can continue. I want to give you money but I have a short attention span. Make it too frustrating for me and I get annoyed.
I’m not even pretending to say anything original here. This has been said by people far more eloquently by far more experienced people than me. Still, the fact that so many companies manage to thrive despite so many of these obvious flaws shows the obvious potential still left untapped by the internet. If people are willing to put up with such a hostile experience, imagine what it will be like when we do it right…?
Tags: design
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